RETURNS
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To be eligible for a return, products must be brought back within 7 days of initial purchase. Items must be unused, the package must be unopened and sealed.
Several types of goods are exempt from being returned. Items that have a limited life or diminish in value with use include but are not limited to:
* Lighting
* Bulbs
* Pest control items
* Hydroponic equipment
* Non-stocked items & special orders
* Nutrients, Fertilizer
* Lighting & Bulbs
To complete your return, we require a receipt or proof of purchase.
For Special Ordered Items - Sales that are a special order or a pre-order are not eligible for a refund and sales are final. If an exception is made, there will be a restocking fee of at least 25% of the order placed.
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@gard.in.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged and replacement is not in conflict with manufacturer warranty.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 137 Bay State Drive, Braintree, MA, 02184 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
